Receptionist

Job Summary

Handle the reception office by communicating with clients either over the telephone or in-person and ensuring they represent a professional image of the center.

Main responsibilities:

• Responsible for the provision of switchboard and other related front office services
• Receiving & monitoring faxes, mail, e-mail and all other external communications, ensuring that they are sent to the appropriate staff.
• Greeting visitors in a warm, professional manner and notifying the appropriate employee immediately on their arrival.
• Dealing with both internal & external customer complaints in a professional, efficient manner
• Ensure that the Front Office area remains professional and presentable
• Manage clients booking, cancellation and follow-ups

Requirements

• Bachelor degree with at least 2 years working experience in a customer service or receptionist role.
• Strong Customer service experience.
• Demonstrate strong organizational and planning skills, be service-oriented, self-motivated, and a team player
• Be approachable and solution-oriented in resolving issues, with an enthusiastic ‘can do’ attitude
• Inspire & motivate within your team, maintaining professional growth.
• Maintain a professional communication with internal team and external clients
• Multi-task & produce accurate documents and reports
• Maintain positive courtesy attitude
• Proficient in computer applications.